What consent language does RingCentral require for 10DLC campaign registration?

RingCentral requires that your opt-in form or verbal disclosure explicitly states: the sender’s business name, that message and data rates may apply, estimated message frequency, how to opt out (reply STOP), and how to get help (reply HELP). The disclosure must appear adjacent to the opt-in checkbox — not buried in a privacy policy.

What causes RingCentral Error 9607 and how do I fix it?

Error 9607 indicates that TCR rejected your campaign due to non-compliant opt-in consent language. Common causes include missing frequency disclosure, absent opt-out instructions, opt-in language that does not identify your specific business, or using pre-checked consent checkboxes. Fix the consent language on your opt-in form and resubmit through RingCentral’s TCR portal.

Can I use verbal consent for SMS marketing campaigns registered through RingCentral?

Verbal consent is permissible for certain use cases, but requires documented proof. Agents must record a timestamp of the verbal interaction, the exact script used, and the consumer’s affirmative response. Verbal consent for marketing campaigns carries higher litigation risk than written consent; carriers and TCR recommend documented web form or SMS keyword opt-in for promotional messaging.

How do I prove RingCentral SMS consent during a TCPA audit?

Maintain an audit trail with: the timestamp and timezone of the opt-in event, the IP address or session identifier, the exact consent language presented at opt-in, the consumer’s checkbox state or reply keyword, and a retention period of at least 4 years. RingCentral’s platform does not automatically store this data — businesses must implement their own consent logging system or use a compliance platform like MyTCRPlus.

Do the five TCR consent rules apply to paper and PDF opt-in forms?

Yes. Whether consent is captured digitally, verbally, or on paper, the same five disclosure elements are required: sender identification, message/data rate disclosure, frequency estimate, STOP opt-out instruction, and HELP contact. Paper consent forms must be retained as scanned records with documented chain-of-custody for TCPA audit purposes.

RingCentral TCR Consent Language Templates

The 5 Rules of TCR Consent

Failure to meet these will result in RingCentral Error 9607 "Insufficient Consent Proof".

1 Brand Identity

The consumer must know exactly who they are opting in to receive messages from. Use your full legal name or DBA found on your tax forms.

2 Affirmative Action

Consent cannot be passive. The user must check an unchecked box, type a phone number, or text a keyword. "Pre-checked" boxes are strictly prohibited.

3 Disclosure of Fees

You must state "Message and data rates may apply." This is a federal requirement for all A2P traffic.

4 Frequency

State how often they will hear from you. "Message frequency varies" is safe standard phrasing for most use cases.

5 Opt-Out Instructions

Explicitly state how to stop messages: "Reply STOP to opt out." Also include "HELP for help." This must be visible before they submit the form.

Element	Compliant (Do This)	Non-Compliant (Avoid This)
Checkbox	Empty (Unchecked)	Pre-filled (Checked)
Call to Action	"I agree to receive text messages"	"I agree to Terms & Conditions"
Linking	Separate "Terms" and "Privacy" links	No links or broken links

Web Form Disclosure Language

Use this exact text next to your unchecked checkbox on sign-up forms, checkout pages, or contact forms. This is the "Gold Standard" for RingCentral approval.

By checking this box, I agree to receive promotional and transactional SMS messages from [Your Business Name]. I understand that consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. View our Privacy Policy [Link] and Terms [Link].

Placement Matters

This text must appear directly adjacent to the checkbox or submit button. It cannot be buried in a footer or a separate link.

Verbal Consent Scripts

For call centers or in-person interactions. Note: Verbal consent is generally insufficient for Marketing/Promotional messages; use for Transactional/Informational only.

Agent Script

"Before we finish, would you like to receive text notifications from [Business Name] regarding your appointment status? Please be aware that message frequency varies and standard rates may apply. You can reply STOP at any time to opt out. Do we have your permission to text you at this number?"

Audit Requirement: The agent must record a clear "Yes" response in the CRM or call recording system.

Paper / PDF Form Language

For patient intake forms, membership applications, or contracts.

Form Section Layout

Opt-in to Text Messaging
I verify that the number provided above is my mobile number, and I consent to receive automated text messages from [Business Name] regarding my account and exclusive offers.

Message frequency varies.
Message and data rates may apply.
Reply STOP to unsubscribe at any time.
Reply HELP for assistance.
Privacy Policy available at: [Link]

How to Prove Consent (Audit Trail)

In the event of a TCPA lawsuit or Carrier Audit, you must prove consent was given. A simple "Yes" in a database column is insufficient. You must capture and store the following metadata for every opt-in:

Data Point	Why It's Required	Example
Timestamp	Proves exactly when consent occurred.	2025-11-15T14:30:00Z
IP Address	Verifies the digital location of the user.	192.168.1.1
Consent Text	Proves what they agreed to at that moment.	"By checking this box..." (Version 1.2)
Method	How the consent was captured.	Web Form / Keyword / Paper

Mandatory Keyword Responses

Your system must automatically respond to specific keywords. Ensure these are programmed into RingCentral or your messaging platform.

HELP Also: INFO

[Business Name]: For help, email support@domain.com or call 555-0123. Reply STOP to opt out. Msg&Data Rates May Apply.

STOP Also: END, QUIT, CANCEL, UNSUBSCRIBE

[Business Name]: You have been unsubscribed and will receive no further messages. Reply START to resubscribe.

Fixing Error 9607: Insufficient Proof

If you received Error 9607, the carrier reviewer could not verify your opt-in flow.

Checklist to Fix:

Did you provide a URL to the form?
Did you upload a Screenshot of the form? (Required if the form is behind a login).
Does the Privacy Policy clearly state: "No mobile information will be shared with third parties/affiliates for marketing/promotional purposes"?

RingCentral TCR Consent Language